If your flight was cancelled by Cebu Pacific and you had not yet rebooked or converted the flight to Travel Fund at the time of cancellation, you are eligible for a reimbursement. Passengers can obtain a refund up to thirty (30) days after their flight using https://bit.ly/CEBmanageflight.
How do I claim my Cebu Pacific travel refund?
You can do so by phoning the hotline, although doing so online is the most convenient option. This is how you do it.
- Enter your flight information, including the booking number and any passengers’ last names. You can also sign in if you have a GetGo account.
- Locate the flight for which you want a refund on the dashboard. Next to it, click the MANAGE button.
- There are four icons on the following page. Select the REQUEST REFUND / CHECK REFUND STATUS option.
- Select the passengers for whom you wish to get a refund. For confirmation, you may be requested to input some information.
After that, you’ll be able to check the status of your refund on the dashboard. RECEIVED will be displayed at first. However, it is subject to change throughout time.
The refunded amount will be credited back to your account if you paid with a credit card.
You may need to visit a Cebu Pacific ticketing office to request a refund if you paid using an offline channel (7 Eleven, Cebuana Lhuillier, etc.). When you finish the request, you will be notified. The following is a list of CEB ticket offices.
The length of time it takes you to get it is determined by a number of factors, some of which are dependent on the bank or the billing cycle of your credit card. Mine arrived in less than three weeks.
What is CEB travel sure?
CEB TravelSure provides comprehensive coverage for your trip, including personal things lost, stolen, or destroyed, trip cancellation, and travel annoyance.
How do I encash my travel fund?
To cancel a flight, check the corresponding “Cancel Flight” box. Pay attention to the reminders. Please note that this is a specific option provided by Cebu Pacific because to Covid-19, thus flight cancellation is still applicable even if your flight is booked during a promo or special pricing. Then press “Continue.”
Tick the “Change Flight” box if you want to rebook the flight. Pay attention to the directions.
To cancel a flight, check the box next to it. Please keep in mind that any modifications will affect all passengers in your existing reservation. Continue by clicking the “Continue” button.
You’ve now reached the “Cancel Summary” tab. Examine the Total Booking Amount, including any deductions, and the Total Travel Fund to check that the total cost of the ticket and the amount to be transferred in the travel fund are the same. It is critical that you read the Travel Fund’s terms and conditions for future reference.
- A single Travel Fund for a single booking can be setup using the internet. If there are numerous visitors in the booking, guests should call our Call Center at (632) 70-20-888 to split the cost and create one Travel Fund per guest.
- The Travel Fund is linked to the guest’s booking reference rather than their identity.
- If a guest has various Travel Funds, he can combine them and use them all in one transaction.
- If the amount in the fund exceeds the amount to be paid, the balance may be utilized to pay off another transaction by the guest as long as the Travel Fund is still active.
- If the amount in the fund is less than the amount due, the guest may pay the difference with another method of payment.
If you agree with the above-listed Travel Fund provisions, please click “Continue.
Congratulations if you’ve made it this far! Your reservation was successfully saved in a trip fund. Check your email for a confirmation from Cebu Pacific that your cancellation request has been received. Similarly, you will find the Itinerary Receipt of the cancelled booking in the attachment.
Simply repeat steps 1 through 6 above to turn additional flight bookings into a travel fund.
Before you use your trip money, read the guidelines on how to use it, when to spend it, and how to apply it. Cebu Pacific will send you an email confirmation with the necessary details.
If you already have a travel fund and want to know how to use it to pay for a new airline reservation with Cebu Pacific Air, then follow these simple methods as a guide. Here’s how to do it:
Log in to your GetGo Account on Cebu Pacific’s official website. Begin by searching for a flight (domestic or international) and selecting your preferred trip date and departure time, as is customary. On the right side, you can see the booking summary, which includes information on the selected flight, the base fare, taxes and fees, and the total amount paid so far. After that, you can fill out the passengers’ information and move on to the add-ons area.
Because Cebu Pacific has periodic seat sale offers with Piso Fare seats and additional deals, the sample booking is actually bearing a PISO FARE for overseas flights (e.g., Cebu to Tokyo round trip). Discover some efficient strategies below if you want to catch inexpensive flights for as little as PISO (1) base fare: HACKS FOR PISO FARE TRAVEL
Cebu Pacific is offering FREE CEB FLEXI for new flights booked from March 11, 2020 to March 31, 2020, so you may travel worry-free. This eliminates the rebooking fee and allows for up to two (2) complimentary rebookings. Simply choose the CEB Flexi add-on when making your reservation.
In addition, Cebu Pacific offers a travel insurance program known as “cebtravel sure” if you want to travel wisely and secure your vacation for a low cost. When you buy cebtravel sure for your trip, you’ll be covered.
Before proceeding with the payment, this is customary practice. Examine every detail of your reservation for any mistakes or additional information. Please mark the box if you are pleased with the accuracy of the flight information “To proceed with payment, check the “I HAVE REVIEWED MY BOOKING SUMMARY” box.
You’ve reached the payment stage. The credit card/debit card will be displayed by default. Select the Travel Fund tab to use the travel fund (5th and last tab to the right). You can view your travel fund balance and how much will be used in the booking if you’re signed into your GetGo account. If you are not a GetGo member, your Travel Fund will be saved in Cebu Pacific’s system under your booking. Agent-assisted channels/hotlines (+632-87020-888) are available for redemption. When the ECQ/MECQ/GCQ is lifted, ticket offices will reopen.
- It can’t be given to anyone else. The Travel Fund is linked to the guest’s booking reference rather than their identity. That is, unless you are one of the traveling passengers, you cannot utilize the travel fund to book a flight for another passenger(s) (s).
- If the amount in the fund is less than the amount due, the guest may pay the difference with another method of payment. You will be transferred to the credit card/debit card payment page to complete the balance payment.
Congratulations, you’re all prepared to have a great time on your trip! You can find the Cebu Pacific Itinerary Receipt in your inbox for reference.
How can I get a refund on a plane ticket?
Keep in mind the 24-hour rule. When flying domestically, most tickets can be canceled within 24 hours of purchase. Airlines will try to give you a flight credit, but if you mention the 24-hour requirement, you should get a refund right away.
Make use of a travel agent and purchase travel insurance. A travel agent frequently has insider knowledge of an airline and can assist in obtaining a refund if necessary. Customers who desire an exception to the return restrictions can request “waivers and favors” from some larger online companies, which have entire departments dedicated to handling them.
Can I use travel funds for someone else?
Regardless of who purchased the ticket, the monies belong to the Passenger identified on the ticket. Travel funds cannot be transferred to another person at this time (sorry, Mom).
How can I delete my seat in Cebu Pacific app?
Remove the option to choose your seat. Cebu Pacific will automatically assign you to a seat in the middle or back of the plane. And you’ll have to pay at least Php145 each way. By clicking “remove seat” next to the price beneath your name, you can get rid of them.
How do I avail Cebu Flexi?
Conditions of Use
- CEB Flexi can be purchased through any of Cebu Pacific’s outlets, including the website, mobile app, ticket offices, and third-party sales offices.