Even after the manufacturer’s warranty has expired, protection covers the repair or replacement of your equipment in the event of hardware service/mechanical breakdown difficulties, accidental damage, loss, or theft. In addition, qualified devices are eligible for walk-in, in-store repair services. T-Mobile does not require you to purchase device protection in order to activate service. However, if you do not have protection, you may be responsible for the entire expense of replacing your gadget.
Benefits
Device Protection, especially when you pick Protection, provides you with some incredible perks and service alternatives.
You can choose between an insurance plan and a service contract if you choose Protection. These options can be purchased separately in New York1.
Hardware servicing (mechanical breakdown) difficulties, unintentional damage, loss, and theft are all covered. What if you dropped your device in the water by accident? Covered! Is your keypad not working? Covered!
For qualifying devices, walk-in repair is available in-store. For qualifying devices, there is a $29 screen-only repair option.
You’ll know exactly how much the replacement equipment will cost, and you won’t have to pay the whole replacement cost.
Safe browsing, antivirus/malware protection, lost device, identity theft, and lost wallet protection are all included.
It can be used to file and track a claim, as well as to get live technical support for connected devices such as routers, gaming consoles, and smart TVs.
- To use all of the capabilities, you must first download and register the Assurant Protection app.
Available at authorized Assurant repair centers, which include T-Mobile service and repair sites, for eligible handsets. 2
- Mail-in device replacement – advanced exchange (available with Device Protection as well)
- Accidental damage, loss, and theft are all covered under the Insurance Device Protection Plan.
- The Service Contract Device Protection Plan covers hardware issues (mechanical breakdown), JUMP! Upgrades, unlimited screen protector replacements, and tech assistance as well as mobile security software.
- Customers who purchase both the Insurance Device Protection Plan and the Service Contract Device Protection Plan will receive a discount on the Insurance Device Protection Plan of up to $1.50, depending on the device tier.
- If the gadget was purchased from a different vendor: Within 30 days of enrollment, visit a T-Mobile store or call 1-800-937-8997 to enroll in the Insurance Device Protection Plan and receive the same price. You’ll need to show verification of your service agreement.
2We’ll provide a replacement device and collect the appropriate service fee/deductible based on device tier for all other accidental damage when and where repair service is available; otherwise, we’ll provide a replacement device and collect the appropriate service fee/deductible based on device tier for all other accidental damage.
What damage does phone insurance cover?
Cell phone insurance is comparable to a warranty in that it covers electrical and mechanical faults, but that’s where the similarities end. Cell phone insurance also covers you in the event that your phone is stolen, destroyed, or damaged, including liquid damage. Let’s take a look at July 4th, the most risky month for your phone.
Is a cracked screen covered under T-Mobile?
The most comprehensive insurance plan from T-Mobile covers device failures, accidental damage (including cracked screens and water damage), loss, and theft. Additional accessories that came with your phone are only covered if they are lost or stolen in the same accident as your phone.
Is it worth having insurance on your cell phone?
If the cost of replacing your phone will place a strain on your finances, phone insurance might be worth it. And, with the latest cellphones costing upwards of $1,000, this isn’t an uncommon occurrence. If your phone is lost or stolen, or if it is inadvertently damaged, insurance may be able to help. However, because cellphone insurance plans vary greatly in terms of cost and coverage, it’s wise to read the fine print before signing up.
How much does it cost for T-Mobile to fix a cracked screen?
September 16, 2021 BELLEVUE, Wash. T-Mobile (NASDAQ: TMUS) today announced that, beginning November 1, 2021, it will offer in-store same-day device repairs at 500 locations around the country with more on the way as well as new Protection advantages for consumers.
- Authorized repair locations are now available in-store. With additional sites to come, T-Mobile is upgrading 500 stores around the country to enable in-store device repairs by industry-certified technicians from Assurant. T-Mobile will offer in-store repairs for the first time, and service stations will be opening in nearly every major city throughout the country. Customers with Protection will be able to utilize the T-Mobile Store Locator to identify an approved location beginning November 1st, and then use the online appointment tool (coming soon!) to get same-day repairs right inside a T-Mobile store. Repairs will be carried out by some of the industry’s most highly qualified mobile repair specialists, who will only use manufacturer-approved components and are dedicated to providing rapid and dependable service.
- Every year, more claims are added. Assurant’s enhanced Protection for T-Mobile now covers up to five claims per year. This is higher than the industry average of three claims each year.
These additional features add to Protection’s already extensive array of device safeguards. Protection starts at $7 (+ tax) each month and includes the following features:
- Coverage for accidental damage, loss, and theft, as well as replacements the next business day
- Unlimited screen protector replacement – if yours breaks, we’ll replace it for you, and we’ll even install it.
- Hardware service coverage is provided with unlimited claims, such as a mechanical failure.
- Upgrades T-Mobile customers get the newest and most advanced device first.
Customers can purchase Protection at a T-Mobile store, online, or by calling their T-Mobile Team of Experts when they make an eligible T-Mobile device purchase, completed repair, lease, or finance or up to 30 days later.
When and where service is provided through Assurant-authorized repair centers, which include T-Mobile service and repair locations, we’ll provide a replacement device and collect the appropriate accidental damage service fee/deductible based on device tier; otherwise, we’ll provide a replacement device and collect the appropriate accidental damage service fee/deductible based on device tier.
Can I trade in a phone with a cracked back?
Users can trade in their “cracked, broken,” or water-damaged phones, including those that don’t turn on, according to the carrier. A new 5G device, such as an iPhone 12, iPhone 12 Pro, or Samsung Galaxy S21, can be purchased with the trade-in.
How do I know if my phone screen is damaged?
A built-in diagnostics tool is accessible from the keypad on Samsung’s Galaxy devices. Tap Keypad in the Phone app, then type *#0*#. A diagnostic screen appears, with buttons for a number of different tests.
To test those pixel colors, tap Red, Green, or Blue. To test the accelerometer and other sensors, tap Receiver, Vibration, or Sensor. To test the touch screen, tap Touch and then move your finger across the screen, or tap Low Frequency to examine low-frequency noises.
To return to the main screen, touch the screen or push the back button once your test is completed. You can return to the Phone app by tapping the back button from the main menu.
What does T-Mobile do with traded in phones?
It’s a win-win situation for both you and T-Mobile when you trade in your old handset. A device trade-in provides you with some upfront credit to aid with a new device purchase or start-up charges such as a device down payment, device taxes, or additional accessories. We still find value in the products that consumers no longer want at T-Mobile.
Is McAfee free with T-Mobile?
McAfee mobile security is used by T-Mobile. T-version Mobile’s is branded with T-name Mobile’s as well as McAfee. It’s still available on the Google Play Store, and while it’s free, there’s a full-featured version available for clients who have the protection 360 feature enabled on their account.