- After the manufacturer’s warranty has expired, comprehensive coverage for loss and theft, accidental damage, including liquid damage, and malfunctions due to mechanical or electrical breakdown is available.
- For claims granted before 8:30 p.m. EST, next business-day shipment is offered at no additional cost.
- When you buy or upgrade a qualified Metro by T-Mobile smartphone, or when you bring your own eligible handset to Metro, you can enroll in Premium Handset Protection or PHP Device Insurance. Within 30 days of activation, device insurance must be applied, and a visual mechanical examination is required. Please visit your nearest Metro by T-Mobile store to learn more about device protection or to add it.
- At any time, you can sign up for McAfee Security for Metro by T-Mobile with ID Theft Protection.
How does MetroPCS warranty work?
Simply take your phone to a Metro by T-Mobile store or an authorized dealer, and if the fault is found to be covered under warranty, an exchange will be made. If the retailer does not have the same phone in stock, the manufacturer will send a new phone to the store for pick-up, which could take up to three days.
Do MetroPCS insurance cover cracked screens?
You may be eligible for a phone replacement if your smartphone sustains any physical damage covered by the Premium Handset Protection Program insurance, such as cracked screens and other unintentional damage.
Loss and Theft Protection
You can get a MetroPcs replacement if your device includes loss and theft coverage that isn’t covered by other warranty plans.
Broken Phone
MetroPCS provides a large range of phones and services, as well as MetroPcs phone deals for both existing and new consumers. Metro PCS will assist you in setting up a new service as well as repairing a cracked or broken phone. If you receive a replacement phone that is broken or cracked, you must report it to Metro PCS.
Local Repairs
If you find yourself needing phone repairs more frequently, it’s time to consider whether you want to invest in ongoing maintenance or a one-time phone replacement.
What does my phone insurance cover?
Cell phone insurance is comparable to a warranty in that it covers electrical and mechanical faults, but that’s where the similarities end. Cell phone insurance also covers you in the event that your phone is stolen, destroyed, or damaged, including liquid damage. Let’s take a look at July 4th, the most risky month for your phone.
How do I claim phone insurance?
You must immediately contact your cell phone’s network and have your phone blacklisted. Within 24 hours of the theft, you must report it to the nearest police station and acquire a case number, then contact your insurance provider to file a claim.
What is Premium Handset Protection MetroPCS?
11 April 2021 What Is MetroPCS Insurance and How Does It Work? MetroPCS offers Premium Handset Protection, which allows customers to show their MetroPCS Insurance in a variety of ways (9)…
Premium Handset Protection is $6 per month and protects your phone from loss, theft, damage, and out-of-warranty issues. It also comes with Lookout Mobile Security (10)…
What Is Covered by MetroPCS Insurance? A standard battery (which results in the loss of the covered gadget) a standard home charger a standard LTE SIM card (11)…
Assurance insurance is a ruse, and corporations should be ashamed of themselves. So you’re furious at MetroPCS because you never inquired, “How much is the minor insane difference in coverage and speed…?” (12)…
This program protects your device from a variety of threats, including physical harm and mechanical failure. After the attack, the program protects you (13)…
What is Premium Security Bundle MetroPCS?
As our phones grow more and more integrated into our daily lives, they become more appealing targets for criminals. That’s why it’s critical to safeguard your phone and the information stored on it. Metro by T-Mobile offers a number of add-ons to help you safeguard yourself and your phone.
A La Carte Security Add-Ons
Almost all of the security capabilities included in the Metro security bundles, as well as others, can be purchased separately. These are some of them:
Will Metro replace my broken phone?
Metro PCS has a large range of phones and services to choose from. There are numerous solutions available to match your requirements. Metro PCS will assist you in setting up new service as well as repairing a cracked or broken phone.
This program protects your device from a variety of threats, including physical harm and mechanical failure. After the Manufacturer’s Warranty has ended, the program covers you.
On the next business day, you can get a replacement for your phone. It’s practical because you won’t be without your gadget.
- Only seven days after you activated or updated your phone will you be eligible for the Premium Handset Protection Program.
If you upgrade or purchase a new phone, you may be eligible for the Premium Handset Protection Program. You have seven days to enroll in the program from the date of upgrade or activation. You can reach out to the customer service team or go to a retail location.
You can register a claim by calling a customer service representative or going to the Metro PCS website. Your deductible will be deducted from your specified payment method. The following are some of the most crucial things to have when filing a claim:
You may be asked to answer a few questions if you call the support team to file a claim. They utilize the data to confirm your identification. You won’t be able to submit a claim unless you’re an authorized user on the phone’s account.
If you choose, you can pay your deductible in a store. Request that your deductible payment be made at a dealer near you. When choosing the in-store deductible option, you may have to pay a modest fee. You can also pay your deductible using a credit card.
If the replacement phone you receive is also broken or cracked, report it to Metro PCS.
You can call Metro PCS’s customer support staff if you need assistance. The easiest approach to get in touch with Metro PCS is by phone. You will have the opportunity to chat with a customer service representative directly. Explain your worries, and they’ll point you in the right direction. When calling for help, you may not get the assistance you require the first time. If you call again later, you could get a more helpful representative. Phone assistance is the only way to speak with an agent directly.
Twitter and Facebook are also excellent sources of assistance. They enable you to get help in a public or private setting, depending on your requirements. When you ask for help on social media platforms, the support agents may tell you to call to continue the chat.
The support desk addresses a wide range of issues. It might make it easier for you to acquire the aid you require quickly. Before contacting the support employees directly, get assistance at the help desk.
What is MetroPCS return policy?
Stores that sell Metro by T-Mobile will gladly assist you with your return. Return a device or accessory within 14 days after the original device’s purchase date.
Return the item in its original packaging, with all components undamaged and in good functioning order, and no major adjustments to the device’s hardware or software, along with your receipt.
The device must be returned to the store where it was purchased. All returns must be done for reasons other than those covered by the guarantee.
Certain promotional deals may require you to return all of the items that came with your device, making you ineligible for any further savings.
Prepaid service fees, monthly service, application download, add-ons, and other costs are not eligible for returns, refunds, or credits.
Only new device activations are subject to the return policy. Upgrades are non-refundable and non-returnable, however they may be covered by a manufacturer’s limited warranty if applicable.
Can you get a replacement phone from MetroPCS?
Your device will be replaced with a similar type and quality reconditioned device. If a reconditioned equipment is not available, a new device of similar type and quality will be substituted. The new gadget is covered by either a 180-day or the original manufacturer’s warranty, whichever is longer.