PHP costs vary per device and are determined by your device tier. The cost of PHP Device Insurance, which varies by device tier, plus $3 for McAfee mobile security make up the monthly cost of Premium Handset Protection. See the table below for more information: Is the PHP (Premium Handset Protection Program) available in all states?
Only during a “qualifying event” may device protection be added. If you bring your own phone to Metro, you must do so within 30 days of purchasing, upgrading, or activating your handset. It’s possible that an in-store visual mechanical check will be necessary. New activations or upgrade devices with no previous network history are considered qualifying events.
It contains PHP Device Insurance as well as McAfee mobile security to help you get the most out of your online life!
- After the manufacturer’s guarantee has expired, mechanical or electrical failure occurs.
Additional coverage specifics, including as deductibles, exclusions, and provider information, can be found in the Program Info section.
PHP also offers content protection through McAfee Security for Metro by T-Mobile, which includes ID Theft Protection. McAfee’s security features include:
- With one account, you can register up to ten devices, including smartphones, tablets, PCs, and Macs.
- Ability to locate a misplaced device, sound an alarm, and remotely lock and delete data
Download the McAfee Security for Metro app from your app store to begin safeguarding your devices.
To identify your device tier, go to the “My Deductible” section at the top of the page and select the link for your area code. Then search for your Make and Model to learn about your device’s tier and deductibles.
PHP Device Insurance is available for purchase separately, with prices varying according on the device tier. T-McAfee Mobile’s Security for Metro can also be purchased separately for $3 per month per device. On your bill, the cost of your monthly plan will be itemized separately.
PHP costs $6 per device per month if your mobile device has an area code from any state (excluding New York). The $6 monthly price for Metro by T-Mobile is made up of $3 for insurance coverage and $3 for McAfee Security. These two choices are also available separately for $3 per month per device. The monthly fee is added to your wireless service account as a separate charge.
Your coverage documentation will be sent to you after you enroll. By navigating to the My Documents option and inputting your mobile number, you can return to this site and view your coverage documents. Note: Save the PDF in the same location as your other essential papers. For the first two years after enrollment, you can only view your coverage paperwork here.
What does MetroPCS warranty cover?
- After the manufacturer’s warranty has expired, comprehensive coverage for loss and theft, accidental damage, including liquid damage, and malfunctions due to mechanical or electrical breakdown is available.
- For claims granted before 8:30 p.m. EST, next business-day shipment is offered at no additional cost.
- When you buy or upgrade a qualified Metro by T-Mobile smartphone, or when you bring your own eligible handset to Metro, you can enroll in Premium Handset Protection or PHP Device Insurance. Within 30 days of activation, device insurance must be applied, and a visual mechanical examination is required. Please visit your nearest Metro by T-Mobile store to learn more about device protection or to add it.
- At any time, you can sign up for McAfee Security for Metro by T-Mobile with ID Theft Protection.
Do MetroPCS insurance cover cracked screens?
You may be eligible for a phone replacement if your smartphone sustains any physical damage covered by the Premium Handset Protection Program insurance, such as cracked screens and other unintentional damage.
Loss and Theft Protection
You can get a MetroPcs replacement if your device includes loss and theft coverage that isn’t covered by other warranty plans.
Broken Phone
MetroPCS provides a large range of phones and services, as well as MetroPcs phone deals for both existing and new consumers. Metro PCS will assist you in setting up a new service as well as repairing a cracked or broken phone. If you receive a replacement phone that is broken or cracked, you must report it to Metro PCS.
Local Repairs
If you find yourself needing phone repairs more frequently, it’s time to consider whether you want to invest in ongoing maintenance or a one-time phone replacement.
How do I claim phone insurance?
You must immediately contact your cell phone’s network and have your phone blacklisted. Within 24 hours of the theft, you must report it to the nearest police station and acquire a case number, then contact your insurance provider to file a claim.
What is Premium Security Bundle MetroPCS?
As our phones grow more and more integrated into our daily lives, they become more appealing targets for criminals. That’s why it’s critical to safeguard your phone and the information stored on it. Metro by T-Mobile offers a number of add-ons to help you safeguard yourself and your phone.
A La Carte Security Add-Ons
Almost all of the security capabilities included in the Metro security bundles, as well as others, can be purchased separately. These are some of them:
What is Premium Handset Protection?
Premium Handset Protection includes the device, as well as normal chargers, batteries, and SIM cards (if applicable to your device). Accessories that came with your original purchase are only covered if both the device and the accessory are lost or stolen at the same time.
Will Metro replace my broken phone?
Metro PCS has a large range of phones and services to choose from. There are numerous solutions available to match your requirements. Metro PCS will assist you in setting up new service as well as repairing a cracked or broken phone.
This program protects your device from a variety of threats, including physical harm and mechanical failure. After the Manufacturer’s Warranty has ended, the program covers you.
On the next business day, you can get a replacement for your phone. It’s practical because you won’t be without your gadget.
- Only seven days after you activated or updated your phone will you be eligible for the Premium Handset Protection Program.
If you upgrade or purchase a new phone, you may be eligible for the Premium Handset Protection Program. You have seven days to enroll in the program from the date of upgrade or activation. You can reach out to the customer service team or go to a retail location.
You can register a claim by calling a customer service representative or going to the Metro PCS website. Your deductible will be deducted from your specified payment method. The following are some of the most crucial things to have when filing a claim:
You may be asked to answer a few questions if you call the support team to file a claim. They utilize the data to confirm your identification. You won’t be able to submit a claim unless you’re an authorized user on the phone’s account.
If you choose, you can pay your deductible in a store. Request that your deductible payment be made at a dealer near you. When choosing the in-store deductible option, you may have to pay a modest fee. You can also pay your deductible using a credit card.
If the replacement phone you receive is also broken or cracked, report it to Metro PCS.
You can call Metro PCS’s customer support staff if you need assistance. The easiest approach to get in touch with Metro PCS is by phone. You will have the opportunity to chat with a customer service representative directly. Explain your worries, and they’ll point you in the right direction. When calling for help, you may not get the assistance you require the first time. If you call again later, you could get a more helpful representative. Phone assistance is the only way to speak with an agent directly.
Twitter and Facebook are also excellent sources of assistance. They enable you to get help in a public or private setting, depending on your requirements. When you ask for help on social media platforms, the support agents may tell you to call to continue the chat.
The support desk addresses a wide range of issues. It might make it easier for you to acquire the aid you require quickly. Before contacting the support employees directly, get assistance at the help desk.
What countries does MetroPCS cover?
Customers will be able to make unlimited calls to landlines in American Samoa, Argentina, Australia, Bangladesh, Belgium, Brunei, Bulgaria, Chile, Costa Rica, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, and the United States of America.
Does phone insurance cover cracked screens?
The most comprehensive insurance package from T-Mobile, Protection 360, covers device malfunctions, accidental damage (including cracked screens and water damage), loss, and theft. Additional accessories that came with your phone are only covered if they are lost or stolen in the same accident as your phone.