Even after the manufacturer’s warranty has expired, protection covers the repair or replacement of your equipment in the event of hardware service/mechanical breakdown difficulties, accidental damage, loss, or theft. In addition, qualified devices are eligible for walk-in, in-store repair services. T-Mobile does not require you to purchase device protection in order to activate service. However, if you do not have protection, you may be responsible for the entire expense of replacing your gadget.
Benefits
Device Protection, especially when you pick Protection, provides you with some incredible perks and service alternatives.
You can choose between an insurance plan and a service contract if you choose Protection. These options can be purchased separately in New York1.
Hardware servicing (mechanical breakdown) difficulties, unintentional damage, loss, and theft are all covered. What if you dropped your device in the water by accident? Covered! Is your keypad not working? Covered!
For qualifying devices, walk-in repair is available in-store. For qualifying devices, there is a $29 screen-only repair option.
You’ll know exactly how much the replacement equipment will cost, and you won’t have to pay the whole replacement cost.
Safe browsing, antivirus/malware protection, lost device, identity theft, and lost wallet protection are all included.
It can be used to file and track a claim, as well as to get live technical support for connected devices such as routers, gaming consoles, and smart TVs.
- To use all of the capabilities, you must first download and register the Assurant Protection app.
Available at authorized Assurant repair centers, which include T-Mobile service and repair sites, for eligible handsets. 2
- Mail-in device replacement – advanced exchange (available with Device Protection as well)
- Accidental damage, loss, and theft are all covered under the Insurance Device Protection Plan.
- The Service Contract Device Protection Plan covers hardware issues (mechanical breakdown), JUMP! Upgrades, unlimited screen protector replacements, and tech assistance as well as mobile security software.
- Customers who purchase both the Insurance Device Protection Plan and the Service Contract Device Protection Plan will receive a discount on the Insurance Device Protection Plan of up to $1.50, depending on the device tier.
- If the gadget was purchased from a different vendor: Within 30 days of enrollment, visit a T-Mobile store or call 1-800-937-8997 to enroll in the Insurance Device Protection Plan and receive the same price. You’ll need to show verification of your service agreement.
2We’ll provide a replacement device and collect the appropriate service fee/deductible based on device tier for all other accidental damage when and where repair service is available; otherwise, we’ll provide a replacement device and collect the appropriate service fee/deductible based on device tier for all other accidental damage.
How much is a T-Mobile deductible?
T-Mobile charges a $5 processing fee for replacement phones, but there are no deductibles or claim limits for defective handsets. Depending on the worth of your phone, deductibles for accidental damage, loss, and theft range from $10 to $249.
How much is the deductible for phone insurance?
It can happen at any time. As you stroll down the street, you decide to make a phone call. Your arm is bumped by a passing person, and your phone slips from your grip. You stand helpless as it tumbles toward the harsh concrete in slow motion. You brace yourself for the impact and hope for the best. This time, not so much, as your touch screen develops a spiderweb of cracks.
According to AGiRepair, a firm that sells wireless device repair components to businesses, the cost to fix a broken screen, the most common repair, is $277 on average for a Samsung S8+ if you aren’t protected in some way. It might cost more than $90 if your power button fails. If your phone can’t be fixed, or if it’s been lost or stolen, you’ll have to buy a new one, which might cost anywhere from $840 to $1,149 for a top-of-the-line Galaxy S9+ or iPhone X.
With figures like these, it can seem like a good idea to insure your smartphone for repair or replacement, especially since rates can range from $7 to $36 each month. But, as appealing as that seems, it’s not that simple. You’ll have to pay a deductible for each claim you submit, which might range from $29 to $225. The majority of insurance providers limit you to two or three claims each year. If you need a replacement phone, your insurer may give you a refurbished phone rather than a new model.
How much is an Asurion deductible?
All deductibles are nonrefundable and only apply to claims that have been accepted. At this time, the $69 deductible tier does not apply to any device models, although it may in the future. Apple Inc. owns the trademarks Apple, Apple logo, iPad, and iPhone, which are registered in the United States and other countries.
What is a deductible fee?
The amount you pay out-of-pocket for covered health-care services before your insurance kicks in. For example, if your deductible is $2,000, you are responsible for the first $2,000 of covered procedures.
You normally only have to pay a copayment or coinsurance for eligible procedures once you’ve paid your deductible. The rest is covered by your insurance carrier.
- Many plans cover some services, such as a checkup or disease management programs, even if your deductible hasn’t been met. Examine the specifics of your plan.
- Even before you reach your deductible, all Marketplace health plans cover the full cost of certain preventative services.
- Certain services, including as prescription medicines, have separate deductibles in some plans.
- Individual deductibles, which apply to each person, and family deductibles, which apply to everyone in the family, are common in family plans.
Plans with lower monthly rates typically have higher deductibles. Deductibles are frequently lower in plans with greater monthly premiums.
How much is the deductible for iPhone 11?
When the iPhone X was announced in 2017, AppleCare+ was raised to $199 for the flagship model. Last year, the iPhone XS and XS Max remained at the same price point, with the iPhone XR’s protection package costing $149. Apple has updated its AppleCare+ details following its 2019 iPhone event, revealing that the iPhone 11 and iPhone 11 Pro would retain their AppleCare+ cost from last year.
The AppleCare+ price for the iPhone 11 Pro is $199, the same as for the iPhone X, XS, and XS Max. It comes with a two-year warranty that covers accidental damage. Last year, Apple added the option to buy loss and theft coverage, raising the price to $299. This year, the iPhone 11 Pro was reduced to $269.
For those who don’t want to pay the whole price up front, Apple also offers monthly payment. It does, however, charge more for monthly plans than for one-time purchases.
The iPhone 11 is covered by AppleCare+, which also includes the iPhone XR, 8 Plus, and 7 Plus. It’ll set you back $149. Last year, adding the cost of theft and loss took the total to $199, and Apple hasn’t said whether that will be the case this year.
The deductibles for the iPhone 11 series will remain the same, ranging from $29 to $269, according to Apple. The iPhone Upgrade Program may be worth looking at if you want to include AppleCare+ in the monthly cost of your new iPhone and enjoy upgrading every year. More information on AppleCare+ can be found here.
Liquid damage
The Liquid Damage Indicator (LDI) on mobile devices indicates whether the device has been exposed to liquids. When the indicator is new, it is white, but when it comes into touch with water, it turns pink or red.
- The LDI can be found in a variety of places depending on the device. Open the Devices page, choose your device, and look for the Liquid Damage Indicator (LDI) page to learn more and see photographs.
- The device is out of warranty because it is missing or has been tampered with. Third-party repairs that are not approved void the warranty and may result in the LDI being removed.
- Batteries can bulge as a result of liquid damage. If the battery is bloated, pay special attention to the LDI.
- The LDI is not visible on iPhones X and later. If you can’t find your LDI on an iPhone X or higher, please make sure it hasn’t been exposed to liquid.
See how to file a claim if your device has been damaged by fluids and you have T-Mobile Device Protection or Protection.
Find My iPhone & Anti-Theft disabled
You must turn off or disable Find My iPhone and Anti-theft protection features before returning your smartphone.
- Even if the gadget does not turn on, FMiP must be disabled. You can disable the feature by logging into your iCloud account.
Device turns on (Not required for buyer’s remorse or warranty exchange)
It is regarded not able to turn on if the device does not fully turn on and load the home screen, or if it cannot stay on without being connected to a charger.
- JUMP! 1.0, JUMP! 2.0, Jump On Demand, and Trade-In are all examples of JUMP! Before a device may be returned to a program, it must be able to switch on.
Repair or replace a damaged device
Accidents happen, no matter how careful you are. T-Mobile cannot exchange smartphones with screen or liquid damage because they are not covered by the warranty. But, because we don’t want you to be left with a faulty phone, you have two choices for replacing or repairing it:
- You can file a claim to replace your damaged gadget if you have additional Device Protection.
- If you’re a JUMP! On Demand customer, you might be allowed to turn in a damaged device for a charge.
- Some manufacturers provide equipment repair services (for a fee). Check with the device’s manufacturer to discover if this service is available.
Have Protection ?
Please make a claim with Assurant, our Protection and Repair vendor, before visiting a T-Mobile Store. This will speed up the repair procedure and reduce the amount of time you spend in the store. There are two easy ways to file a claim listed below.
Once the claim is submitted, use the text message or confirmation email from Assurant to schedule an Assurant Repair appointment at one of our T-Mobile Device Service Locations.
How much does it cost for T-Mobile to fix a cracked screen?
September 16, 2021 BELLEVUE, Wash. T-Mobile (NASDAQ: TMUS) today announced that, beginning November 1, 2021, it will offer in-store same-day device repairs at 500 locations around the country with more on the way as well as new Protection advantages for consumers.
- Authorized repair locations are now available in-store. With additional sites to come, T-Mobile is upgrading 500 stores around the country to enable in-store device repairs by industry-certified technicians from Assurant. T-Mobile will offer in-store repairs for the first time, and service stations will be opening in nearly every major city throughout the country. Customers with Protection will be able to utilize the T-Mobile Store Locator to identify an approved location beginning November 1st, and then use the online appointment tool (coming soon!) to get same-day repairs right inside a T-Mobile store. Repairs will be carried out by some of the industry’s most highly qualified mobile repair specialists, who will only use manufacturer-approved components and are dedicated to providing rapid and dependable service.
- Every year, more claims are added. Assurant’s enhanced Protection for T-Mobile now covers up to five claims per year. This is higher than the industry average of three claims each year.
These additional features add to Protection’s already extensive array of device safeguards. Protection starts at $7 (+ tax) each month and includes the following features:
- Coverage for accidental damage, loss, and theft, as well as replacements the next business day
- Unlimited screen protector replacement – if yours breaks, we’ll replace it for you, and we’ll even install it.
- Hardware service coverage is provided with unlimited claims, such as a mechanical failure.
- Upgrades T-Mobile customers get the newest and most advanced device first.
Customers can purchase Protection at a T-Mobile store, online, or by calling their T-Mobile Team of Experts when they make an eligible T-Mobile device purchase, completed repair, lease, or finance or up to 30 days later.
When and where service is provided through Assurant-authorized repair centers, which include T-Mobile service and repair locations, we’ll provide a replacement device and collect the appropriate accidental damage service fee/deductible based on device tier; otherwise, we’ll provide a replacement device and collect the appropriate accidental damage service fee/deductible based on device tier.
Is it worth it to get phone insurance?
If the cost of replacing your phone will place a strain on your finances, phone insurance might be worth it. And, with the latest cellphones costing upwards of $1,000, this isn’t an uncommon occurrence. If your phone is lost or stolen, or if it is inadvertently damaged, insurance may be able to help. However, because cellphone insurance plans vary greatly in terms of cost and coverage, it’s wise to read the fine print before signing up.
Why does Asurion deny claims?
Asurion has totally sickened me, and I’m prepared to terminate my entire AT&T account as a result of them.
My wife received a top-of-the-line 256GB Pro Max.
While on vacation, she inserted a StraigtTalk SIM card in it, and it was taken during her trip.
Asurion is disputing the claim since the phone didn’t have an AT&T SIM in it when it was stolen.
They say that just the phone number is covered, not the gadget.
That is a complete load of nonsense.
Nobody has to pay for the phone number.
The phone, on the other hand, cost $1100, and I’m supposed to reimburse the amount with NO PHONE.
I assume there’s a major issue with individuals stealing other people’s phone numbers, right?
Yeah.
ALL THE TIME, I HEAR ABOUT PHONE NUMBERS BEING STOLEN.
NOT!
Take note of what I’m saying.
If I’m out $1100 and haven’t received a replacement phone, I’m canceling AT&T service, letting them take me to court, and allowing a judge to hear both sides.
I purchased the phone through AT&T and said that it would occasionally be used with a StraightTalk SIM.
“It’s no problem.”
I made ensured that the DEVICE was protected by insurance in the event of theft.
“It’s no problem.”
Does Asurion give you a new phone?
1. You kept insurance on a 3.5-year-old Android phone that you should have discarded after two years (if you carried it at all). If you save the $108 per year toward upgrading, you will lose any benefit after the second year. You paid over $400 over time, as you mentioned, but you could have bought a mint replacement or put it toward an upgrade.
2. Asurion’s contract language permits them to replace your phone with a similar device if one is available, which is always their first choice.
You sent in a used device that was 3.5 years old, and that’s what you got back.
If it works, it’s a good substitute.
3.Insurance is a personal choice.
I don’t believe it provides good value for money, so I’m skipping it.
We set aside $10 per phone per month as a savings account for future purchases.
My fund purchased a Google Pixel 2, a Razer phone, and a Oneplus 5t this year, as well as a Samsung Galaxy S8 (used off eBay for $400).