See Chapter 10 of your member manual for a detailed list of instances in which we must terminate your plan participation. This paper can be found on the Plan Documents page.
Member Services: 1-855-475-3163 (TTY: 1-800-750-0750 or 711), Monday through Friday, 8 a.m. to 8 p.m.
How do I cancel my CareSource account in Ohio?
Only during specified times of the year, known as enrollment periods, can you cancel your membership in our plan. During the Annual Enrollment Period, all members have the option to leave the plan (October 15 to December 7 of each year). During the Open Enrollment Period, anyone participating in a Medicare Advantage Plan (except an MSA plan) can switch plans or return to Original Medicare (and join a stand-alone Medicare Prescription Drug Plan) (January 1 to March 31 of each year). You can’t make adjustments at other times unless you’re moving out of your plan’s coverage area, want to join a 5-star plan in your area, or qualify for (or lose) Extra Help paying for prescription drug prices.
If you have any concerns or would want additional information about when your membership can be terminated, please contact us at:
- Every fall, everyone with Medicare receives a copy of “Medicare & You.” Those who are new to Medicare get it within a month of joining up.
- A copy is also available to download from the Medicare website. You can also call Medicare at the number below to request a printed copy.
- Medicare can be reached 24 hours a day, 7 days a week at 1-800-MEDICARE (1-800-633-4227). For TTY users, dial 1-877-486-2048.
How do I cancel my Ohio Medicaid?
- Monday through Friday from 7 a.m. to 8 p.m., and Saturday from 8 a.m. to 5 p.m., call the Ohio Medicaid Hotline at 1-800-324-8680. TTY users should dial 7-1-1 to reach the Ohio Relay Service.
- 24 hours a day, seven days a week, call 1-800-MEDICARE (1-800-633-4227). For TTY users, dial 1-877-486-2048.
How do I change my Ohio Medicaid provider?
To change your plan, go to the member portal. We’ll take you step by step through the process of changing your health insurance plan. There are various alternative choices open to you if you are unable to change health plans online at this time.
Which Ohio Medicaid plan is best?
Buckeye Health Plan was named the best Medicaid health plan in terms of quality. Buckeye Health Plan has the highest quality rating of all Ohio managed care plans, receiving 20 stars in all five categories, according to the Ohio Department of Medicaid’s (ODM) 2018 Managed Care Plans Report Card, which was released today.
Online
- To get started, read through the list of changes and then select “Report a Life Change.”
- To report a change, go through the application. You can shop for plans and enroll in a different one if your new eligibility results reveal that you qualify for a Special Enrollment Period.
- On your online To-Do list, complete all essential actions. You may be able to enter your tax credit amount or answer questions about your enrollment preferences depending on your eligibility. To complete your change or new enrollment, complete the “Final Review” requirement.
How do I cancel my Buckeye health account?
Call Member Services at 1-866-549-8289 for more information. Monday through Friday, the hours are 8 a.m. to 8 p.m. You may be asked to leave a message after hours, on weekends, or on holidays. We’ll call you back the next business day.
Is PeachCare and CareSource the same thing?
All medically required Medicaid-eligible services are covered by CareSource. However, a provider may charge you for non-covered services after accepting you as a Medicaid or PeachCare for Kids customer. Please consult your member handbook or contact Member Services for more information about copays.
Does Ohio CareSource work out of state?
You can seek medically necessary covered services from a physician not in our network if you get sick or harmed while traveling outside of our coverage region.
We recommend calling your primary care physician for advice before seeking urgent care, but it is not essential.
You should seek emergency medical attention from the nearest and most qualified health care professional. Both in and out of our service area, emergency care is provided.
This material does not include a complete list of benefits. For further information, call 1-844-607-2827 (TTY: 711).