- After the manufacturer’s warranty has expired, comprehensive coverage for loss and theft, accidental damage, including liquid damage, and malfunctions due to mechanical or electrical breakdown is available.
- For claims granted before 8:30 p.m. EST, next business-day shipment is offered at no additional cost.
- When you buy or upgrade a qualified Metro by T-Mobile smartphone, or when you bring your own eligible handset to Metro, you can enroll in Premium Handset Protection or PHP Device Insurance. Within 30 days of activation, device insurance must be applied, and a visual mechanical examination is required. Please visit your nearest Metro by T-Mobile store to learn more about device protection or to add it.
- At any time, you can sign up for McAfee Security for Metro by T-Mobile with ID Theft Protection.
Does MetroPCS insurance cover cracked screen?
You may be eligible for a phone replacement if your smartphone sustains any physical damage covered by the Premium Handset Protection Program insurance, such as cracked screens and other unintentional damage.
Loss and Theft Protection
You can get a MetroPcs replacement if your device includes loss and theft coverage that isn’t covered by other warranty plans.
Broken Phone
MetroPCS provides a large range of phones and services, as well as MetroPcs phone deals for both existing and new consumers. Metro PCS will assist you in setting up a new service as well as repairing a cracked or broken phone. If you receive a replacement phone that is broken or cracked, you must report it to Metro PCS.
Local Repairs
If you find yourself needing phone repairs more frequently, it’s time to consider whether you want to invest in ongoing maintenance or a one-time phone replacement.
Will MetroPCS replace my phone?
The replacement device I received is not identical to the one I had before. Why is that?
Your device will be replaced with a similar type and quality reconditioned device. If a reconditioned equipment is not available, a new device of similar type and quality will be substituted. The new gadget is covered by either a 180-day or the original manufacturer’s warranty, whichever is longer.
This program includes the gadget, as well as a standard charger, battery, and SIM card (if applicable to your device). Accessories that came with your original purchase are only covered if both the device and the accessory are damaged in the same occurrence.
The claimed device becomes the property of the company providing your coverage once your claim is approved, and it must be returned to Assurant using the instructions provided. If you don’t return your damaged equipment to Assurant within 15 days of receiving your replacement device, you’ll be charged a cost equal to the replacement device’s worth. Details can be found in your coverage documentation.
You have 15 days to return an item that has been damaged. If you don’t return your damaged equipment to Assurant within 15 days of receiving your replacement device, you’ll be charged a cost equal to the replacement device’s worth. Details can be found in your coverage documentation.
In your replacement box, we included instructions on how to return the item as well as prepaid shipping materials. Check out the Quick Start Guide’s steps at the top.
If you’re returning an Apple device, please follow the instructions on the Apple Device Owner’s card that came with your replacement device to unlock your device, disconnect it from iCloud, and wipe its contents before sending it back to us.
When we receive your damaged equipment, we’ll send you a confirmation email if you supplied your email address when filing your claim.
I can’t seem to locate the return label for my broken equipment. So, what should I do now?
If you’ve misplaced the mailing label required to return your damaged device to Assurant, simply follow these three simple steps to create a replacement mailing label:
- In the “File, Continue, or Track My Claim” section on the Home page, enter your mobile number or serial number. Complete the security check and click Submit. Click Track My Claim after your phone number has been validated.
- At the top of the page, click the My Return Instructions tab. Then, to obtain your label in PDF format, click Return Receipt Label.
What does the phone insurance cover?
Cell phone insurance is comparable to a warranty in that it covers electrical and mechanical faults, but that’s where the similarities end. Cell phone insurance also covers you in the event that your phone is stolen, destroyed, or damaged, including liquid damage. Let’s take a look at July 4th, the most risky month for your phone.
How do I claim phone insurance?
You must immediately contact your cell phone’s network and have your phone blacklisted. Within 24 hours of the theft, you must report it to the nearest police station and acquire a case number, then contact your insurance provider to file a claim.
How much does it cost to fix a shattered phone screen?
How frequently do you find yourself with a cracked phone screen that needs to be replaced right away? Smart Phone screens are now composed of Gorilla Glass, which is far more durable than older phones. However, this does not rule out the possibility of it cracking or breaking if your Smart Phone is dropped. If your phone’s screen is damaged, whether it’s an Android or an iPhone, you’ll need to replace it. The cost of replacing a phone screen varies depending on the company, phone, and model. We’ve gathered information from a variety of websites and forums to help you figure out how much it will cost to fix your phone screen. Before we go any further, let’s get a general notion of how much Phone Screen Repair costs.
A cracked Android phone screen might cost anywhere between $100 and $300 to repair. A DIY phone screen repair, on the other hand, may cost $15 to $40. An iPhone 11 screen replacement costs $199 for an iPhone 11 display, $279 for an iPhone 11 Pro display, and $329 for an iPhone 11 Pro Max screen replacement.
What happens if I lose my MetroPCS phone?
Contact Metro by T-Mobile at 1-888-8metro8 to stop your service and protect yourself from illegal use if your device is lost or stolen. Prepare your Metro by T-Mobile wireless number as well as device details. The IMEI of your device may be used.
How long is MetroPCS warranty?
The warranty period begins on the day of purchase and ends one year thereafter. It covers all mechanical and electrical issues, with the exception of those caused by misuse or tampering.
Can I get a refund from MetroPCS?
Stores that sell Metro by T-Mobile will gladly assist you with your return. Return a device or accessory within 14 days after the original device’s purchase date.
Return the item in its original packaging, with all components undamaged and in good functioning order, and no major adjustments to the device’s hardware or software, along with your receipt.
The device must be returned to the store where it was purchased. All returns must be done for reasons other than those covered by the guarantee.
Certain promotional deals may require you to return all of the items that came with your device, making you ineligible for any further savings.
Prepaid service fees, monthly service, application download, add-ons, and other costs are not eligible for returns, refunds, or credits.
Only new device activations are subject to the return policy. Upgrades are non-refundable and non-returnable, however they may be covered by a manufacturer’s limited warranty if applicable.
How do I upgrade my MetroPCS phone?
If you are a new customer, you can upgrade your Metro PCS phone online by going to the Metro PCS website and looking at the current offerings. Metro PCS upgrading phone fees are reduced by using online activation. Customers who want to upgrade must go to a Metro PCS store or call.
Today, you may get a variety of phones from various manufacturers. Even 5G phones are available. All you have to do is place an order online and enter your information, including your actual address for phone delivery, or simply go to a nearby store, whichever is more convenient for you.